We are an online entity and a retail store. We have been in business
for over 15 years and have been selling on the internet for over 12
| Bears by
the Sea/ Pacific Leisure
610 Cypress St.
Pismo Beach, CA 93449
(805) 773-1952 * Fax: (805) 773-5869
We want you to be completely satisfied with your purchase. If you are
not completely satisfied with your purchase within 14 days of your purchase
date, please see our return information and policy. We will do everything
within our power to make you happy
You may return or exchange an item for any reason; however, you will
be responsible for all shipping charges if the items being returned
are not defective.
defective product may be exchanged for the same product only. Please
keep any manufacturer's materials, instructions, your original packing
slip, etc. and follow our return procedures below. Please ensure the
item is packaged properly for shipping. We will exchange the product
or refund your original purchase price.
the event that the item has been damaged in transit, return your purchase
within 10 days for a prompt exchange.
returns and exchanges are to be handled by the procedures below. The
quality of our products is critical and we appreciate your comments.
Unsatisfied? Please follow the following steps to assure a prompt replacement,
refund, or credit.
If you need any assistance, please contact us by email
or by telephone at 800-632-1952.
- Package your
return in the original carton using secure tape.
- Call us toll-free
800-822-2327to arrange a return
- We will issue
a call tag to pick the item up. We will only refund actual ground
shipping cost on returns due to our error. We do not accept COD's.
- Keep a record
of your shipment until you have received credit or replacement merchandise.
The information given to us upon your order will not be released to
any other company for any reason. We consider this information private.
We use the information only for the purposes of processing your order,
and to notify you of special offers or products that maybe of interest
to you. If you do not wish to receive promotional email, please notify
us with your order.
Your order is processed on a secure server to protect your information
from outside parties. Our server uses the SSL (Secure Sockets Layer)
protocol for encryption. This means that credit card transactions are
secure for those who use Netscape Navigator and Microsoft's Internet
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute confirmation
of our offer to sell. We reserve the right at any time after receipt
of your order to accept or decline your order for any reason. If we
do not have the item you ordered, we will contact you regarding alternatives
or delay times. We may require additional verifications or information
before accepting any order.
We normally ship UPS. Orders received before 12:00pm will be usually
shipped the same day. The shipping department is open Monday-Friday
8:30AM to-4PM. We are closed on weekends. Orders placed on the weekend
will usually be shipped on the next business day.
charges will be added to all invoices reflecting the manner of shipping
requested. Only shipping charges will be added. We do not charge a handling
fee. The Average cost per item is $8-$15 for UPS Ground depending on
size and where it is shipping to. All express orders (Next Day Air,
Second Day Air, Third Day Select Air) will be shipped UPS or FEDEX.
These methods are more costly than UPS Ground. Next Day Air can cost
as much as $100 dollars extra. Shipping costs are listed on the item
pages. Keep this in mind when you make your shipping choices. Due to
size restrictions, we only ship to North America locations.
will ship your item out in a timely matter, however, shipping times
are not guaranteed through UPS and FEDEX. We will not be responsible
for late shipments because of acts of God; riots, strikes, or other
labor disputes; civil commotions; disruptions in air or ground transportation
networks, such as weather phenomena; and natural disasters.
Forms of Payment
Credit Cards- We accept Visa, MasterCard, and American Express. There
is no surcharge for using your credit card to make purchases. Please
be sure to provide your exact billing address and telephone number -
the address and phone number your credit card bank has on file for you.
Incorrect information may cause a delay in processing your order. Your
credit card will be billed upon shipment of your order.